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Moralis is 100% About Results

Everything we do at Moralis is all about producing the results we promised to each other, our customers, our users and our investors.

You are expected to be highly focused on results.

You are judged based on your output and how much you push Moralis forward.

Let’s never lose sight of the actual tangible, concrete results we all are expected to deliver.

Measure Results Not Hours

We care about what you achieve: the code you shipped, the user you made happy, and the team member you helped.

Someone who took the afternoon off shouldn't feel like they did something wrong.

You don't have to defend how you spend your day. We trust team members to do the right thing instead of having rigid rules.

Do not incite competition by proclaiming how many hours you worked yesterday.

If you are working too many hours, talk to your manager to discuss solutions.

Customer Results

Our focus is to improve the results that customers achieve, which requires being aware of the Concur effect.

Customer results are more important than:

  1. Large customers. This leads to the innovator's dilemma, so we should also focus on small customers and future customers (users).
  2. What customers ask for. This means we don't use the phrase "customer focus", because it tempts us to prioritize what the customer says they want over what we discover they actually need through our product development process. Often, it’s easier for a customer to think in terms of a specific solution than to think about the core problem that needs to be solved. But a solution that works well for one customer isn’t always relevant to other customers, and it may not align with our overall product strategy. When a customer asks for something specific, we should strive to understand why, work to understand the broader impact, and then create a solution that scales.
  3. Our existing scope. We may adapt the scope if we see a great suggestion from the client that will give us better insights compared to what we have planned now. Of course this has to be fully contributing to our Flywheel Effect.